Can't sign in with Google

In the extension, Continue with Google opens a separate Google window where you choose your account. If that window is closed early, you click Cancel, or it's left for more than 10 minutes, SonicMeet shows no error: the button simply goes back to Continue with Google. This is the most common reason sign-in seems to do nothing.

1. 1
   Close any other Google sign-in windows

   Only one sign-in window can be open at a time.

2. 2
   Click Continue with Google again and finish every step

   Keep the Google window open, choose your account, and go through every screen until the window closes by itself.

3. 3
   Open the SonicMeet icon again

   If sign-in worked, the popup now shows your languages and the start button.

Signing in needs your browser to reach Google's sign-in pages and Google's sign-in service. If your network blocks either one, the Google window stays blank or shows an error, or sign-in fails right after you choose your account. No setting in SonicMeet can get around that.

1. 1
   Open accounts.google.com in the same browser

   If it doesn't load, the network is the problem.

2. 2
   Try another network

   A phone hotspot is the quickest test. If sign-in works there, your usual network (a company firewall, a school network, a VPN or a regional block) is blocking Google.

3. 3
   Turn your VPN on or off

   Both directions are worth trying: a VPN can be what makes Google reachable, or what gets in the way.

If Google itself shows an error inside the sign-in window, the account you picked may not be allowed to sign in to third-party apps. This is common with work and school accounts. Try a personal Google account, or ask your administrator.

• After you click Sign in with Google, finish signing in in the browser tab that opens, within 5 minutes, then go back to the app. If you closed that tab, the app waits until the 5 minutes are up; to retry sooner, quit SonicMeet from the tray and open it again.
• Couldn't reach Google. Please check your network connection and try again. right after you turn on your computer usually means SonicMeet started before the network was ready. Click Sign in with Google again: if your sign-in is still valid, it reconnects without opening the browser.
• The same message at any other time means the app couldn't reach Google or our servers. Check your connection, proxy or VPN, as described above. The desktop app follows your system proxy settings.
• We couldn't sign you in. Please try again. If this keeps happening, contact us and tell us when it happens.

Tell us three things and we can usually help in one reply: extension or desktop app, what happens when you click the sign-in button (nothing, a blank window, an error), and whether accounts.google.com opens on that network.