Manage your subscription: card, invoices and cancelling
Your card, invoices and cancellation live in Stripe, our payment provider. Here's how to get there, and what happens when you cancel.
Where to find it
| To… | Browser extension | Desktop app |
|---|---|---|
| Upgrade or switch plans | Upgrade in the popup | Account menu (your avatar) → Upgrade plan |
| Update your card, see invoices, or cancel | Popup → account menu → Manage Subscription, or Settings → Manage billing | Account menu → Manage Subscription |
The billing buttons open Stripe's customer portal in your browser. They only appear once you've paid for a plan. For how upgrades are charged and how many hours you get, see What happens when you upgrade.
Cancel
Open Manage billing or Manage Subscription and cancel in Stripe, or email [email protected].
- Your plan stays active until the end of the period you've paid for.
- After that your account moves to the free plan with no plan minutes or AI credits left. Extra hours you bought stay yours.
- Your saved sessions stay in your account until you delete them.
- We generally don't refund partly used periods, except where the law requires it.
If a payment fails
Your plan's minutes are paused until the payment goes through; extra hours you bought still work. Update your card in Stripe through Manage Subscription. Once the payment is collected, your plan's minutes reset to the full amount.
On a Team plan, members can't start sessions until an owner or admin updates the card; see Team billing, shared hours and usage.
Moving to a Team plan
Once your team's first payment goes through, your sessions use the team's shared pool. Your personal plan keeps billing until you cancel it: in the extension popup, open your account menu and choose Manage Subscription. See Join your team's SonicMeet plan.
Common questions
Can I get a refund?
Fees are generally non-refundable, including for partly used billing periods, except where the law requires otherwise. If you think you were charged by mistake, contact us through the Contact page.
Where do I download invoices?
In Stripe's customer portal. Open it from Manage Subscription in the extension popup's account menu or the desktop app's account menu, or from Settings → Manage billing in the extension.
Will I lose my transcripts if I cancel?
No. Saved sessions stay in your account until you delete them, even after your plan ends.